Overview
Our policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Certain goods cannot be returned, including:
- Perishable items (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials or flammable liquids and gases
Additional non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care items
A receipt or proof of purchase is required for returns. Please do not send items back to the manufacturer.
Refunds
In some cases, only partial refunds are granted for:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition or missing parts (if not due to our error)
- Items returned after 30 days from delivery
Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company; it may take some time to post.
- Contact your bank; processing times may vary.
If you still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace defective or damaged items. To exchange, email us at {email address} and send your item to {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you. If the gift giver had the item shipped to themselves, we will issue the refund to the gift giver.
Shipping returns
To return your product, mail it to: {physical address}. Shipping costs for returns are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
For higher-value returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
Contact us at support@achievehightutors.com for questions related to refunds and returns.
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